FAQ

How long will it take for my order to ship?

The jewelry and leather work on our site is handmade in our studio. Ordinarily we are able to ship out your order within one to three business days, however, some more complex pieces may take a bit longer. In general, orders received by 8am PST will ship within three business days, orders made after 8am will usually ship within the next three business days.

PLEASE NOTE: The shipping timeframe on custom orders will be determined during your consultation with the artist.
PLEASE ALSO NOTE: If you're nearby and would like to avoid shipping costs, we offer a studio pick up option at no fee. You will see this at check-out. Once you've selected this option, please email us at: info@ponomostyle.com and write "Studio pick-up" in the subject line. We will get back to you asap with some day/time options. Because the Ponomo studio is open by appointment only, you must make an appointment to pick up your order.

Do you make custom pieces?

Yes, yes, yes! Please contact us at: info@ponomostyle.com with "custom" in the subject line.

Do you make custom wedding collections?

Yes!! We are happy to create a custom wedding collection that's unique to you and your wedding party. From the engagement ring and wedding bands to jewelry for the bridesmaids and belts for your groomsmen, we are happy to adorn you and your loved ones on your special day. We even make custom bouquets out of vintage rhinestones and unique family findings provided by the bride and groom to be. See examples at the following wedding sites: mainemag.com, reveriegallery.com, and weddingchicks.com. Contact us with any custom wedding inquries at: info@ponomostyle.com and write "custom wedding" in the subject line.

Can you make custom pieces from jewelry and personal findings provided by the customer?

Absolutely! With custom work inquires, please contact us at: info@ponomostyle.com and write "custom" in the subject line.

Do you resize Ponomo jewelry and leather accessories?

Yes! In fact, since our production techniques are different than many traditional jewelers and leather workers, we recommend that you work with us to resize your Ponomo pieces. To have your Ponomo jewelry or leather work resized, please contact us by email at info@ponomostyle.com with "resize" in the subject line. Jewelry and/or leather work resized by any other jeweler or leather worker will not be covered under the Ponomo implied warranty.

I lost one of my earrings, can you re-make a mate?

Did you loose an earring? If so, we're happy to help. Since Ponomo pieces are hand made, we will do our best to make another match for your remaining earring. To have a replacement earring made, please contact us by email at info@ponomostyle.com with "replacement earring" in the subject line.

What is your repair policy?

We guarantee the quality of our work. With any repair inquries, please contact us by email at info@ponomostyle.com and write "repair" in the subject line.

PLEASE NOTE: Pieces repaired by any other jeweler or leather worker will not be covered under Ponomo's implied warranty.

Is there a Ponomo store?

Ponomo does have a studio which is open by appointment only. To make an appointment to visit our studio, please contact us at info@ponomostyle.com with "studio visit" in the subject line.

Question not answered?

We are happy to help you if you need further assistance. Simply email us at info@ponomostyle.com and we will do our best to answer your questions in a timely manner.